Here are the answers to our most-asked questions—no guesswork, just comfort.

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 24-72 hours. Shipping times vary based on your location, but most customers receive their orders within 5-10 business days. For more information, please refer to our shipping policy.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging. For more information, please refer to our return & exchange policy.

Do you offer free shipping?

Yes! We provide free shipping on all orders over R500. For orders below R500, standard shipping rate of R99 apply.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

What payment methods do you accept?

We accept all major credit cards, EFT, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Do you ship internationally?

No we currently ship exclusively to South Africa.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I find my size?

We include a detailed size guide on each product page. For additional help, contact us—we’re happy to assist!