Refund policy

Returns

We accept returns on items that are in their original condition and packaging within 30 days from the date of delivery. To initiate a return, please contact our customer service team at info@seravyn.co.za with your order details and reason for return.

Exchanges

If your item doesn’t fit, you can request an exchange within 7 days of delivery for a different size, as long as it’s unworn, unwashed, and in original condition with tags and hygiene liners intact. To exchange, simply contact us with your order number and desired size, and we’ll guide you through the process. Please note that return shipping is your responsibility, unless the item is faulty or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Please note that opened, used, or damaged items may not be eligible for a return or refund.

Shipping Costs for Returns

Customers are responsible for the cost of returning the item unless the return is due to a faulty or incorrect product.

Contact Information

For any questions or assistance regarding returns or refunds, please contact us at info@seravyn.co.za. Our team is here to help ensure a smooth process.