Shipping policy

Order Processing

All orders are processed within 1–3 business days. During this time, our team verifies your order, prepares your items, and ensures everything is ready for shipment. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Standard shipping usually takes 7–14 business days once your order has been dispatched. Please note that delivery times may vary depending on your location. In rare cases, such as extreme weather or high courier demand, shipping may take up to 20 business days.

Tracking Your Order

Once your order has been processed and shipped, a tracking number will be provided via email. You can use this number to monitor your shipment and stay updated on its progress until it arrives.

Courier Delays

While we work with reliable couriers to ensure timely delivery, unforeseen circumstances may sometimes cause delays. We kindly ask customers to allow up to 20 business days before reporting any issues with delivery.

Contact Information

If you have any questions regarding your order, shipping times, or tracking, please reach out to us at info@seravyn.co.za. Our customer care team will be happy to assist you.